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Check-In Check-Out: Managing Hotel Operations (8th Edition) by Gary K. Vallen pdf
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Check-In Check-Out: Managing Hotel Operations (8th Edition) by Gary K. Vallen is a comprehensive guide that provides an in-depth look at the various aspects of managing hotel operations. This book covers everything from front office procedures and guest services to housekeeping and maintenance, offering practical tips and strategies for ensuring smooth and efficient hotel operations. With a focus on customer service and satisfaction, the book also explores the importance of effective communication, employee training, and revenue management in the hospitality industry. Packed with real-world examples and case studies, this edition is updated to reflect the latest trends and technologies in the hotel industry, making it an invaluable resource for hospitality professionals, students, and anyone interested in learning more about hotel management.
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