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Guest Service in the Hospitality Industry by Paul J. Bagdan pdf
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Guest Service in the Hospitality Industry by Paul J. Bagdan is a comprehensive guide that explores the importance of providing exceptional customer service in the hospitality industry. The book covers various aspects of guest service, including communication skills, problem-solving techniques, and ways to create memorable experiences for guests. Bagdan emphasizes the significance of understanding and exceeding guest expectations, as well as the importance of building lasting relationships with customers. The book also delves into the role of technology in enhancing guest service, as well as strategies for handling difficult situations and resolving conflicts. Overall, Guest Service in the Hospitality Industry is a valuable resource for hospitality professionals looking to improve their customer service skills and enhance the overall guest experience.
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